Over the weekend, the wife and I were out shopping for a new printer at home. Our small laser printer had finally bit the dust a few weeks ago and we were limping along having me print stuff at work and bring it home.
We had been looking at the ads in the Sunday paper for a few weeks but hadn’t done anything about it yet. So, Sunday morning we sat down and looked through the ads from several of the large stores to see what was available.
Originally, we were thinking we would go with another laser printer. We have a small 4″ x 6″ photo printer, so color isn’t that important to us. However, we also wanted to get a multi-function so we can toss our scanner which is many years old and doesn’t work very well with our updated computers and operating systems. Knowing that, we looked through the ink-jet multi-functions and found some lower costs as well. That seemed to be a bit better. Lower cost up front, but more on ink over the life of the printer. Our laser printer that just went dead, did so immediately after replacing our toner cartridge the first time (to the tune of $80 toner on a $100 printer).
So, after looking at the options and seeing what seemed to be a good deal, my next stop was Amazon to see what people were saying about them. The one we were most interested in had mostly good reviews, but there were a few bad reviews. The bad reviews said the companies customer service was poor when they had to return the unit, it didn’t work with Mac Leopard OS, it printed slow and wasn’t very good quality. I always expect bad customer service with consumer electronics, that’s just par for the course. We don’t own Mac’s so that was no big deal. The printer clearly states it’s 22 ppm black and I was fine with that. Finally, I’m not printing high quality marketing stuff. A few pages a week which are mainly directions and recipes so who cares if it’s the greatest in quality.
So, the models we were interested in were all at Office Max (they were Brother brand). I went upstairs and found some coupon’s for $10 a $10 purchase we had recently received. They were for a new store that opened up about 4 miles away. We have one about .2 of a mile away and planned to go there.
We got to our closest store and started looking around. We were asked if we needed any help and told him generally what we were looking for. The guy showed us around to the 3 function machines (copy, scanner, print) which were mostly HP. He told us about the differences and drawbacks. Then he took us to the 4 function (added a fax) which had the Brother units on sale we were interested in (but we didn’t tell him that). He said it sounded like these would work best for us with our actual printing needs and that HP is having you pay more for their little name and some better quality which it didn’t sound like we needed. He actually pointed us directly to the cheapest one they had (which happened to be our original first choice as well).
I pulled out the coupon that said good only at the other store. Before I could get my question out of my mouth he said, “We’ll accept that here.” Sounded good to me. He offered me an extended warranty which I am normally opposed to, but I’ve had very bad luck with printers in the past and with my $10 coupon it was a wash.
All in all, we got a pretty good deal on something that met our needs. It was refreshing to have someone actually listen to our needs and not try to push better quality down our throats. I was expecting someone to show us how great the HP’s print and how much better they look when we didn’t care about that at all.