Request to Lower Interest Rate
Our current line of credit that is the bulk of our unsecured debt is at a 10.99% interest rate. Not the best, but it’s also a line of credit with a fixed rate and fixed payment schedule which helps to avoid the “minimum payment” trap. My wife, the homemaker, just got a solicitation in the mail from the same bank advertising the same program at as low as 7.99% (when we got ours, the ad was for as low as 9.99%).
So, me being the industrious person I am, I called them up and asked for a lower rate. After all, the Fed has lowered their rates by 3 points over the last 6 months or so. Here’s my recollection of the phone conversation:
- Me - I wanted to inquire about getting the interest rate lowered on my account.
- Bank - I’m sorry, but that account has a fixed rate, only variable rates adjust down.
- Me - I realize that, and I’m asking for a review of the account to get a lower fixed rate.
- Bank - I’m sorry but we’re not able to do that.
- Me - You realize the Fed has lowered rates 3% in the last several months right?
- Bank - Yes, but they lowered the Prime rate and only variable rates tied to prime adjust down.
- Me - Actually, the Fed doesn’t deal with prime, that’s set by the bank. The Fed lowers the Fed funds rate.
- Bank - No, the Fed sets the prime rate and only variable rates tied to prime are able to adjust down.
- Me - You see, the Fed has lowered both the Fed Funds rate which is what banks charge each other for overnight loans as well as the discount rate which is the rate the Fed charges banks like you to borrow money directly from them. So, you are borrowing your money cheaper and I was wondering if I could get mine reviewed for a cheaper rate as well.
- Bank - I’m sorry, we’re not able to do that.
- Me - My account is up to date and in good standing, correct?
- Bank - Yes.
- Me - So, the only way for me to get my rate changed is to either open a new account under my wife for the amount you offered her, or to move my up to date, always on time payments to another bank.
- Bank - Yes.
- Me - Okay, thank you.
So, it appears that even the bank customer service people aren’t taught about how banking actually works, and they are supposed to help the customers. I think the lady was a little taken aback when I explained in detail what exactly the different Federal Reserve rates were. She sort of shut down and gave as little response as possible after that point. I wasn’t trying to be rude, just trying to make an argument that I should be able to get a reduction.
Yes, there is an occasional bank that ties their prime rate to LIBOR (London Interbank Offered Rate), but most strictly advertise prime and want you to assume there some big board someplace that says Prime Rate that is set by the market. It just ain’t so. There may be some “accepted” norms for what constitutes prime in general, each bank still has the final say in what their prime is. Oh, and for the record, my view of prime rate was given to me by a graduate finance instructor of mine who was a retired bank president.
What does it say about the state of our economy that even the people who are supposed to help us with our banking don’t understand the basics of how banks operate? At least, I hope the lady really just didn’t know. If the bank had taught her what she told me, then the bank really is out to get you with misleading information. Either way, the bank needs to revisit their training program. A script and phone manners just isn’t enough.

